Return and Refund
We guarantee that we always sell 100% authentic and fresh tea, packed in vacuum-sealed packs to ensure that the aroma, freshness and flavour of the tea is retained for your enjoyment.
At YourTeaShop, we believe that customer satisfaction is the key; therefore, we stand behind all products bought from our site. If there is a mistake from our end, we accept return, refund & cancellation under the following circumstances:
- If you are delivered a different item than what you had ordered, please contact us within 1 days via email, so that we can arrange for the product to be returned and replaced. Also, the product must be unopened & unused and returned along with the original packaging and transportation cost.
- If you are delivered a damaged item, please contact us within 1 days via email, so that we can arrange for the product to be replaced or returned.
For returns and refunds, please provide us the proof if you receive a wrong or damaged product. No refund will be issued without proofs.
- We have the right to cancel any order and refund your payment any time before dispatch due to non-availability of product or otherwise.
- The cancellation will only be considered if we receive a request on e-mail from you, within 24 hours of placing the order. The money will be refunded to you within 24-72 business hours after the cancellation request.